Return Policy
At Renova, we are committed to ensuring you are satisfied with your purchase. If you receive a damaged product, we offer the following return policy:
1. Eligibility for Returns:
– Returns are accepted only for damaged items.
– You must request a return within 7 days of receiving your order.
– The item must be in its original condition and packaging.
2. How to Return:
– Contact us at info@renovahomedecor.pk within 7 days of delivery to report a damaged item. Please include your order number and a description of the damage.
– We will provide instructions on how to return the damaged product.
3. Refunds:
– Once we receive and inspect the returned damaged item, we will process a refund to the original payment method.
– Shipping costs are non-refundable.
4. No Exchanges:
– We do not offer exchanges. Please return the damaged item and place a new order if you wish to purchase a different item.
Thank you for choosing Renova. If you have any questions about our return policy, please contact us.